— Bend Electric Bike Tour & Rental Questions —

Do I need to be able to ride a bike?

Yes. For your safety and for the safety of others in the tour group, all participants MUST be able to confidently ride a bike. If a guest is not riding confidently enough to travel safely on our tour Bend Electric Bikes will prohibit that guest from riding and may not issue a refund.

Can I pedal the electric bike as a regular bicycle?

Yes. You can simply pedal along without using the throttle controlled assist but please keep in mind that electric bikes are heavy and our tours do keep a pretty steady tempo during the ride. We find a balance between pedaling and kicking in the “turbo blast” works best to enjoy our tours. 

Do I have to pedal? Is there a throttle?

All of our tour bikes feature throttle controlled assists! We find that a mix of pedaling and using the throttle is the best way to enjoy the type of tour we offer.

Where do tours & rentals launch from?

All tours and rentals (besides family bike rentals) launch from The Bend Tour Company’s tour center in which we are a tour provider partner.

Can I arrange for a private group event?

We do offer private group tours for corporate functions, weddings, and families. Contact us via email via [email protected] for more info!

 

Do I need to sign a liability waiver?

Yes, each rider will need to sign a liability waiver before the tour or rental. Your email confirmation will have a waiver link to share with guests in your group so you can fill out your waiver ahead of time if you choose. We request guests arrive approximately 10-15 minutes prior to a tour or rental for check in and you can always sign our waiver at that time.

Is there an minimum age requirement?

Yes. All bikers must be 16 years or older to pilot their own bike. All minors under 18 years old must be accompanied by and adult while on the tour or while renting.

Are reservations required for tours? How far in advance do I need to book?

Reservations are required and a full deposit via credit card is required at the time of booking. It is best to book as far in advance as possible to lock in your spots on a tour especially since the summer and fall seasons are very busy and tours do fill up.

Are child seats and trailers available? Can I bring small children or infants on the tour?

For our tours the answer, the short answer is no but Bend Electric Bikes does offer some family style bikes for rent from their Hill Street retail shop location. Give them a call directly at 541-410-7408 to find out more.

What is the cancellation and no show policy?

We offer a 100% refund on all booked tours if your reservation is canceled more than 24 hours before your scheduled tour. Any tour cancelled by a guest less than 24 hours prior to the booked tour date/time may be charged a $50.00 fee but we try to be flexible when we can. Cancellations are accepted in writing (email or post), via phone or in person.

Should I tip my guide?

The tour price does not include gratuity. Gratuities are always appreciated!

What are the damage and loss charges?

All tour and rental reservations require a valid credit card: Visa, Mastercard, Amex or Discover to be validated by our reservation system. Your card will be charged for any damages to or loss of the electric bike. The individual booking the tour or rental is responsible for all guests/riders and hence responsible for all damages to our bikes. Please be aware and ride with care to avoid any damage charges.

Can I pay with cash?

Yes. However, you must provide a valid credit card to reserve a spot on a tour or to rent in case of damage or loss. If you reserve online you must pay the tour deposit in full via credit card but we can credit the cost of the tour back to the original card used and you can pay with cash when checking in.

What should I wear on the electric bike tour?

We strongly encourage you to dress in layers as weather can vary from neighborhood to neighborhood.We also recommend wearing closed-toed shoes and comfortable clothing during the tour.

Are helmets & locks included?

Yes. All tours and rentals include a helmet to use while riding our bikes. If you would prefer to bring and use your own helmet you are more than welcome to. Locks to use while out and about enjoying your time cruising around Bend are supplied with each bike rental.

Is there a weight limit for the bike tours or rentals?

Our bikes are rated to carry up 290 lbs total of guests and gear.